Returns Policy

At Dream Bikini London, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our returns policy below to understand how we can assist you.

Standard Online Returns

We offer a standard returns policy for all our products purchased online:

Return Period: You may return any standard product within 30 days of receipt for a refund or exchange. Condition: Items must be returned in their original condition, unused, and with all original packaging intact. Process: To initiate a return, please contact us at info@dreambikini.co.uk with your order number and reason for return. We will provide you with instructions on how to return your item. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.

Custom Products

For custom products, we handle returns on a case-by-case basis to ensure the best possible resolution:

Contact Us: If you need to return a custom product, please email us at info@dreambikini.co.uk with your order number and details of the issue. Personalised Service: We will work with you directly to address your concerns and find a satisfactory solution, which may include a replacement, adjustment, or refund. Resolution Time: We aim to resolve custom product issues within 1-2 business days after initial contact.

Refunds

Processing Time: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

Eligibility: If you need to exchange a product for a different size or colour, please follow the standard returns process and specify that you would like an exchange. Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will notify you and offer an alternative solution.

Damaged or Defective Items

Reporting: If you receive a damaged or defective item, please contact us immediately at info@dreambikini.co.uk with your order number and a description of the issue. Resolution: We will work quickly to resolve the issue by offering a replacement or refund at no additional cost to you. Contact Information

If you have any questions or need further assistance, please contact us at: Dream Bikini London Email: info@dreambikini.co.uk 

Thank you for shopping with Dream Bikini London. We value your satisfaction and are committed to providing high-quality products and excellent customer service.